Privacy Notice

Who we are

Woodside Cottage is run by the Williams family, who are responsible for your details (the "data controller"). Our address is Woodside Cottage, Glen Sannox, Isle of Arran, KA27 8JD, Scotland.

What we collect

When you send an enquiry, we receive:

• your first and last name
• your email address
• the type of enquiry you choose
• your message
• if you fill them in, your arrival and departure dates and the number of guests and dogs

You don't have to send us anything, but we need your name, email address and message to reply.

Why we use it

• To answer your enquiry and take the steps you ask for towards a booking. The law allows this because you have asked us to (UK GDPR Article 6(1)(b)).
• To keep a record of our correspondence, so we can pick up where we left off. This is in our legitimate interests (UK GDPR Article 6(1)(f)).

We don't use your details for anything else, such as marketing.

Who else handles it

Your enquiry

• EmailJS delivers the form to our inbox. It is based in Singapore and its servers are in the United States.
• Our email provider holds the messages in our inbox.

Visiting the website

These services see your IP address and basic browser details when they deliver part of a page to you. They don't receive your enquiry.

• Cloudflare hosts the site and counts visits without using cookies.
• Cloudinary serves the photos.
• The enquiry form's code, from EmailJS, loads through jsDelivr.
• The weather forecast on our Enquire page and our guest welcome page comes from MET Norway through our own server, so none of your details are shared with them.
• The video on our Family History page loads from YouTube (youtube-nocookie.com) only when you press play.
• The map on our Getting Here page is an embedded Google Map.

Some of these services handle data outside the UK, mainly in the United States. They protect it with safeguards recognised under UK law, such as approved contract terms.

Cookies

If you're staying at Woodside and open our guest welcome page with the code from the welcome book, we set one cookie, called wc_guest, so you don't have to type the code again. It only records that the code was right: it holds nothing about you, is only sent to the welcome page, and ends after 14 days, when the code changes, or when you press "Forget this device". The page can't work without it, so we don't ask for consent.

This website sets no other cookies of its own. YouTube may set cookies once you play the Family History video, and Google may when the Getting Here map loads or you use it.

When you press Send, your browser briefly stores the time, to stop accidental repeat messages. It isn't a cookie and isn't sent to us. It's only used for ten seconds, and it's deleted the next time you open our Enquire page.

If you tick things off the check-out list on our guest welcome page, your browser keeps the ticks on your device so they're still there when you come back. They aren't a cookie and aren't sent to us, and they're deleted when you press "Forget this device" or when we update the guide.

If you choose "Keep a copy on this device", our guest welcome page keeps a copy of itself on your device, so it still opens when the signal drops. The copy holds the page and the welcome guide, nothing about you, and isn't sent to us. The private parts, such as the Wi-Fi password, are kept only while the guide is unlocked on your device: they're deleted when you press "Forget this device", and the next time the page opens after your 14 days are up or the code has changed. The rest is refreshed whenever you open the page with a signal and deleted after 30 days. You can remove it at any time with "Stop saving", or by clearing this website's data in your browser.

How long we keep it

We keep enquiries for up to two years after our last contact, unless you book with us.

Your rights

You can ask us to:

• give you a copy of the details we hold about you
• correct anything that is wrong
• delete your details
• stop using them, or limit how we use them
• send them to you in a form you can pass on to someone else

If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk. We'd be grateful for the chance to put things right first.

Contact us about your data

Send us a message through our enquiry form and choose "General question". We'll reply within one month.

Last updated 2 October 2026